FAQ

Trading FAQ’s

1. How old do I need to be able to open an account and start trading?

You must be over the age of 18 to open an account and start trading.

2. What are the Advantages of trading with Trust Capital TC?

Trust Capital TC offers investors the following remarkable advantages:

  • Multi-product and easy to use trading software(s);
  • Trade various asset classes with superior liquidity;
  • No maintenance margin; no margin call;
  • Various account types with different leverages;
  • Tight spreads;
  • No swaps (interest-free) on frequently traded accounts;
  • No dealer intervention; automated execution;
  • Direct market access with no trading restrictions;
  • 24-hour service from Monday through Friday;
  • Multilingual and professional dealing staff;
  • Online, e-mail and telephone customer support;
  • CRM software for complaint management;
  • Extensive educational resources and seminars; you can find all the information in the "Advantages" page under "About Us" section.

3. How many accounts can I open as a client?

We do not have any limits on how many accounts a client may have but usually two is more than sufficient for any client.

4. When is the Forex market open for trading?

The Forex market opens 24 hours for 5 days a week from Monday through Friday. The trading day begins in Sydney and continues as each financial center opens; Tokyo follows then London and finally New York.

5. When can I start trading?

You can start trading within few minutes. All you need to do is fund your trading account vide Credit Cards, Bank Transfer, E-Wallet or Check Deposits and you’ll be on your way to enjoying our successful investment solutions.

6. How much money is required to open a position?

The minimum contract size that you can trade is 0.01 of a standard lot which requires a $10 margin requirement for most of the instruments. Other products might require higher margins. For full details, please see our contract specifications for the required margins on all our products.

7. What products does Trust Capital TC offer?

Trust Capital TC offers a wide range of products on its trading platforms such as Spot foreign exchange, Spot gold and silver, Commodity CFDs, Energy CFDs, and Index CFDs. Trust Capital TC also offers stocks from most global markets. Trust Capital TC is committed to constantly revising its product offering in order to add new instruments.

8. Can I trade on more than one account at the same time?

A client may trade on more than one account at the same time if needed.

9. Can I trade with Trust Capital TC if I am not using my main computer?

You can trade with Trust Capital TC on any computer with an Internet connection. If you are travelling or do not have access to a computer with an Internet connection, you can execute trades over the phone by calling the trading support desk at +357 25378899.

10. Can I trade using Mobile, iPad, iPhone, PDAs and Smart Phones?

Yes, Trust Capital TC gives investors the ability to trade on mobile terminals from any place in the world, and stay mobile. Click here to read more about Mobile Trading.

11. Can I place orders over the phone?

Yes, to place a trade over the phone,

  • Contact +357 25378899;
  • State your Account Number. You will be asked to verify the name on the account and your phone password;
  • Ask for the current price i.e. “I would like a price on Euro/Dollar.” Trust Capital TC will provide the current bid/offer. “Euro/Dollar is trading at 1.28551/562” (the first number being the bid, the second the offer);
  • If you wish to place a market order, state your interest;
  • “I sell 50,000 of Euro/Dollar at the market.” Trust Capital TC will provide verbal confirmation of the trade. Your trade will be entered on your behalf and the trade will appear in the trading platform immediately. If you do not wish to deal at the quoted levels, simply say “nothing done.” You may also request that a stop or limit order be placed on your behalf. Be sure to indicate the type of order and the price.

All trades executed via the phone are subject to a pre-deal margin availability check and will be manually inserted into the customer’s account for integrated P&L analysis and reporting. All phone orders will be recorded to ensure fairness and accuracy for all parties involved.

12. Can I place a trade via e-mail?

We do not accept trades via email for security reasons because your email can be manipulated and hacked. You can place trades online or by calling +357 25378899.

13. Can I hold positions over the weekend and major holidays?

Yes, you can hold positions over the weekend and major holidays, but make sure you review your margin balance to cover any negative move against your open positions. It's not uncommon for currencies to "gap" - trade at prices considerably away from previous levels - when they re-open for trading after a holiday or weekend. This may negatively impact your excess margin. We suggest you keep a cash "cushion" in your account of at least 2% against your open positions; to help protect against automatic liquidations of your positions to meet margin requirements.

14. How do I close an open position?

To close an open position, double-click the position within the Trade section of the platform. Within the Order ticket, click the Close button. You will receive a confirmation of your trade.

15. What does a dealer at Trust Capital TC do?

The Trust Capital TC online trading system is fully automated and does not need any human intervention. Yet, we have a trader desk support 24/5.

16. Do you have a dealing desk?

Trust Capital TC maintains a risk desk. The function of the Risk Desk is to ensure liquidity from our global liquidity providers and to provide assistance to clients who cannot access their platforms. Trust Capital TC does not intervene in client trades; all trades are executed in Trust Capital TC’s back office system. Trust Capital TC does not "trade against" its customers.

17. What security will I have for investing with Trust Capital TC?

Your funds are held in segregated accounts with special designation as “Clients Accounts” that are held with investment grade banks and financial institutions. These segregated accounts are closely monitored by the Cyprus Investment Firm(CIF) and the CySEC through rigorous reporting on a regular basis.

18. Is there a debit balance risk? Will I lose more than my initial deposit?

At Trust Capital TC, we offer clients ‘negative balance protection’, which effectively guarantees that you do not have to pay more than your initial investment in case of a trading loss. Technological advancements on our trading platform triggers a market execution order to hedge all positions as soon as the equity reaches the 10% equity/margin ratio threshold level.

19. How do I manage risk?

The most common risk management tools in FX trading are the limit order and the stop loss order. A limit order places a restriction on the maximum price to be paid or the minimum price to be received. A stop loss order ensures a particular position is liquidated at a predetermined price in order to limit potential losses should the market move against a trader's position. Contingent orders may not necessarily limit your risk for losses.

20. How can I manage risk in volatile markets?

The best way to manage your risk during volatile markets is to ensure your account is properly margined at all times. There are several proactive measures that you can employ:

  • Actively monitor the status of your open positions.
  • Specify a stop-loss order for each open trade to limit downside risk. You can specify the stop-loss rate at the time you issue a trade, or add a stop-loss order at any time for any open trade.
  • You can also change your stop-loss orders at any time to take current market prices or other conditions into account. The use of stop loss orders may not necessarily limit your losses.
  • Keep your account funded in excess of your required margin. These extra funds act as a cushion, protecting you if the market moves against you. If you are in danger of breaching your margin limits, either incrementally reduce the size of your position or add funds to your account as soon as possible.
  • Employ lower leverage. You may request a leverage change at any time.

21. What kind of trading strategy should I use?

Currency traders make decisions using both technical factors and economic fundamentals. Technical traders use charts, trend lines, support and resistance levels, and numerous patterns and mathematical analyses to identify trading opportunities, whereas fundamentalists predict price movements by interpreting a wide variety of economic information, including news, government-issued indicators and reports, and even rumor. The most dramatic price movements however, occur when unexpected events happen. The event can range from a Central Bank raising domestic interest rates to the outcome of a political election or even an act of war. Nonetheless, more often it is the expectation of an event that drives the market rather than the event itself.

22. Can I trade on margin (or leverage) at Trust Capital TC?

Yes, you can trade on margin here at Trust Capital TC. This means that you aren’t required to deposit cash for the full value of your position. Remember increasing leverage, increases risk.

23. How can I help prevent forced liquidation of my open positions?

Here are some techniques to help you better manage your open positions and avoid unwanted liquidation:

  • Preemptively, you can trade smaller position sizes like mini lots and keep your account funded in excess of minimum margin requirements.
  • If you have open positions already, consider reducing the size of the positions in a timely manner to increase your margin excess.
  • Actively manage your positions using limit and stop orders.

24. What lot sizes are available?

Our trading platform allows users to trade in micro (0.01), mini (0.1) and standard (1.0) lots.

25. What is the pip?

In financial markets, specifically in the Forex market, pip (percentage in point) is a unit of change in an exchange rate of a currency pair. Most major currency pairs are priced to five decimal places, and a pip is one unit of the fifth decimal point: for dollar currencies this is to 1/100th of a cent.

26. What is the pip spread for major and cross currencies?

Pip spreads vary depending on the instrument. EURUSD and USDJPY can go as low as 1.6 pips. In general, all variable spreads on both major currency pairs and cross currency pairs are very tight and extremely competitive. For full details on our floating and fixed spreads, please see our contract specifications.

27. What is the margin requirement for each currency pair?

Click here to view the full list of margin requirements by currency pair.

28. What is the spread on GOLD?

Trust Capital TC offers tight spreads as low as 50 cents on Gold. As for the Gold CFD Futures, the spread is normally 20 cents.

29. What is a fractional pip?

A fractional pip is a tenth of a pip. This feature allows traders to benefit from smaller price increments and moves in the market. For example, instead of quoting prices with 4 digits i.e. EURUSD @ 1.4251 / 1.4253 Trust Capital TC can quote the pair as 1.42508 / 1.42528 with the last digit quoted as a subscript. The Pip value for a EURUSD 100,000 position is $10 and the value of a fractional pip for a EURUSD 100,000 EURUSD position is $1.

30. What is Balance/Equity/Margin/Free Margin/ Margin Percentage?

  • Balance is the total financial result of all completed transactions, including deposit and withdrawal operations on the trading account.
  • Equity is the balance plus or minus the floating profit or loss.
  • Margin is the amount of funds required and being held (margin requirement) for the open trades.
  • Free Margin is the equity less the margin held on the open trades.
  • Margin Percentage Level is the ratio of equity divided by the margin held (margin requirement on the open trades), multiplied by 100.

31. How do I fix the "Waiting for Update" message on my charts?

Click on the symbol you want to view from the Market Watch section of the trading platform and drag it into the chart window.

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