1. How do I withdraw funds from my account?
You can withdraw funds through your client area or by completing the withdrawal form and sending it back to CS@trustcapitaltc.com.
2. Can I withdraw onto another person's card/bank account?
Trust Capital TC does not accept any third party deposits or withdrawal requests.
3. Why was I requested to provide additional documents?
Trust Capital TC’s Customer Due Diligence (‘CDD’) program requires that we verify the source of our client’s funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide bank statement or card account statement, showing the following:
- Name of the account holder (must match name on Trust Capital TC’s account);
- Last four digits of card number and or, proof of payment to Trust Capital TC.
If you cannot provide a copy of a card statement, please submit an image of the front and back of your card. Please cover the CVV number, and all but the last four digits of the card number. Name and expiration date should be clearly visible.
4. What if I have open positions when I submit a withdrawal request?
Even if you have open positions, you can withdraw any amount available in your “free margin”. However, a withdrawal of funds will result in a reduction of funds available to be used for margin to maintain open positions. This may result in the liquidation of some or all your open positions in case the market moves against you. It is your responsibility to ensure that the account holds enough margin to maintain open positions.
5. I funded my account with credit card, but I do not see this amount available for withdrawal.
Funds deposited with credit card are available for withdrawal within 2-3 working days of a deposit date.
6. What should I do if the card I used to fund my account with is closed, lost, stolen or not available for withdrawal?
You should verify with your bank whether the underlying account associated with your card is still active and available to receive the funds. In the event an underlying account has been closed, we will need to obtain evidence of this account status change such as an account statement or relative document issued by your bank.
Documentation must include the following:
- Name of the account holder (must match name on Trust Capital TC account);
- Language noting the change to the status of your account