Careers

Join the Trust Capital TC Team

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Current openings

Are you ready to take new challenges? Below given are the vacancies we have for now. If you feel you are best suited for these positions, send us your CV/resume.

GENERAL PURPOSE

Acting as a liaison between the customer service and sales departments, you will maintain the company’s existing customer relationships and identify opportunities to solicit new accounts. You will be knowledgeable about all company products and services in order to answer customer enquiries and be able to deal with direct sales inquiries.

MAIN JOB TASKS & RESPONSIBILITIES
  • Independently provide appropriate general Company information about products and services
  • Identify, research, and resolve customer complaints. Log and escalate complaints on CRM platform
  • Answer “Request for Calls” received by email, and be available for Online Chat
  • Build and improve relations with IB network through a loyalty program in conjunction with the Sales Manager
  • Use existing databases to retrieve and reply to proposal requests, and solicit new accounts
  • Develop prospects from existing non-active customers and referral leads; maintain a log file for all sales queries
  • Coordinate with Marking department on the administration of marketing campaigns, promotional activities and trade shows
SKILLS AND COMPETENCIES:
  • Excellent interpersonal relations
  • Strong communication skills
  • Previous Experience within the Forex industry
  • Time flexibility, required to work different shifts
  • Techniques for dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone.
  • Previous experience on CRM software
  • Computer literate
GENERAL PURPOSE

To provide support for the daily, weekly and monthly accounting functions as well as financial information for the organization by maintaining and reconciling general ledger accounts. Other back-office tasks involve the activities of accounts, sales records, and general back-office maintenance.

MAIN JOB TASKS & RESPONSIBILITIES
  • Input deposit and withdrawal transactions on CRM; verify that amount is also processed on trading system
  • Maintain credit policy; obtain approval prior to any credit transaction
  • Enable customer accounts upon initial deposit; disable accounts as per dormant account policy
  • Monitor client transactions for any suspicious trades
  • Remain updated on all AML and TF issues and regulations; monitor transactions for irregularities
  • Reconcile trades/positions between customers and clearers/counterparties
  • Interface with clearing firms’ operations staff
  • Generate P&L reports and reconcile with General Ledger
  • Improve on/implement new back office control processes
  • Develop/maintain back office procedures manual
  • Maintain customer files; liaise closely with Compliance to preserve integrity of customer info/transactions
  • Compile daily and weekly reports as per requirement of Finance Manager
SKILLS AND COMPETENCIES:
  • Ability to conceive/implement new processes as required
  • Ability to work with spreadsheets/databases required
  • Detail-oriented/organized/excellent documentation skills required
  • Experience in middle or back office roles in trading environment required
  • Knowledge of and experience with investment products preferred
  • Bachelor’s degree in accounting/finance/related (or relevant work experience) strongly preferred
  • Excellent communication skills both written and oral
  • Ability to multitask/prioritize multiple projects required

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